FAQ

Frequently Asked Questions

Here are some of the most often-asked questions I get via your emails and letters; both business and personal…I’m sure the list will grow over time; let me know what else you need answers to (but no math or anything like that).

paintingIs it OK if I borrow the art on your website to use on my blog?
We love it when people want to use my art — but if you’re making something with it to sell, the art and content on this site and on my products is copyrighted/protected; and would be done through LICENSING.
For online use; please EMAIL KELLEE and let her know if you’d like to use my art on your blog; we’d love a credit with a link back to www.susanbranch.com with each use.
Help yourself to BUTTONS.heart

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Will you come speak to my group?
Yes, I will…here’s how…SCHEDULING EVENTS WITH SUSAN


Who makes your fabric and where can I find it?
Quilt Market Award Winner
My FABRIC is made by Quilting Treasures, which is the division of Cranston (in Rhode Island) dedicated to the independent quilt store business (my fabric is not available in chain stores). If you would like to order my fabric for your store, please contact them (or with any comments you might have) at: http://www.quiltingtreasures.com/content95.html.

Susan Branch FabricWe always encourage you to spend your time and money at the wonderful, small, creative quilt shops across the country (they teach too!), but if you live too far away from a store, or simply can’t find it, we do carry a small selection of my fabric in our WEB STORE (for as long as it’s available; fabric is often gone before we know it).


Will you ever send your WILLARD Newsletter out again via Snail Mail?

We’re thinking about it, we’d love to; it was always free before, that’s what stops us… we would need to make it a subscription because the whole industry of snail mail has gotten so much more expensive. It’s sort of been on the back burner for a while, do you think we should? You can WRITE and tell me; but until then, you can sign up for our monthly WILLARD that comes to you free via email.

Do you sell or loan out your mailing list?
No, never, ever, ever.

 

Why is shipping so expensive?mail box
Several reasons, the price of gas is one of them. Another is that we’re not Amazon or Zappos, we’re small, so we don’t receive the lower prices (due to volume) that big companies do. We’ve thought of trying to “hide” the cost of shipping by including it in the price of the products we sell — but there’s no hiding it. Like hiding an elephant under the sofa. Emma cups for example…come from England, are so expensive we only order six, sometimes twelve at a time, but they are WONDERFUL, and collectible and I would buy them myself, so we want to have them. Add shipping, and we’re talking investment. I can’t tell you how hard we’ve tried to get the costs down. Some things we even pull out from the others and drive them to the post office ourselves because in some cases, not always, it’s cheaper to send things that way (we’re too small for the PO to do a pickup with us). The big shippers, who will come and pick up, give us one overall price, based on the price of the item, not on how far it goes. That’s the rules. We’re just happy we can still do it at all…

Do you accept advertising on your blog?
Yes, if I love the product and would use it and rave about it anyway. Emma could have an ad here anytime. Creative blogs too, food and cooking things would be good in our Home Cooking section; tea rooms, independent bookstores and fabric shops; yarn stores and cozy B & B’s; Cunard and Amtrak, something wonderful about places and events on Martha’s Vineyard or in England. Here’s how you can contact us about ADVERTISING.

out of printWhy can’t I find stickers and other things?
We don’t manufacture things ourselves; artwork and design is licensed and products are sold wherever the manufacturer chooses, for as long as they like, which, unfortunately, these days, isn’t long. (That’s why nothing stays in stock in our store very long.) Manufacturers are always looking for “new.” Getting a product that would be around forever and never change, like Lifesavers or Levis, is fairly impossible today; the manufacturers really don’t do it anymore. They say the market wants new. (We know, we don’t like either.) When my products come out, we purchase as much of it as we can for our WEB STORE (otherwise we never know where it’s being sold), but it’s only a matter of time until it’s gone and no more to be found. We get calls all the time from people looking for a certain teapot or fabric or scrapbook. Your best bet for old out of stock items is Ebay. Sorry, I don’t have a better answer than that!

Also, for new product, a manufacturer has to CONTACT US and request to LICENSE my art. And here’s where you can help, because we would really like to have stickers and scrapbooking things again. There are several wonderful manufacturers out there, who would no doubt LOVE to hear your thoughts on the subject. You can email them and suggest that you would like to see Susan Branch stickers — or really whatever product you’re interested in! Because you, as the consumer, are most powerful of all. Who knows, maybe they will call us! Here are a few links to some manufacturers; and you being your creative self, may have your own ideas; just direct your questions to the Licensing Departments and include our web site address… www.susanbranch.com . And p.s., thank you.heart

EK Success (includes Kay and Company); for stickers and scrapbooking
Hallmark (for stationery and greeting cards, and probably everything else!)
Wilton love their fun products–lots of baking things we’d love to see Susan’s art on!
Checks in the Mail; We know, everyone wants checks! Us too….
Esportia; these are the people who made our jammies!: (626) 301-0280

Do you carry other things in your web store besides Susan Branch products?
Emma BridgewaterYes, we do. Because we find things we fall in love with, books or cooking things, special garden things like our BEE SKEP, darling dish towels, Vintage things when we’re on a road trip; things I have in my own house and think you might like too.

Are you ever going to tell us how you and Joe met?what a doll
It was pure luck on my part, sitting in the right chair in a restaurant at the right time. I love love stories, so I just wrote ours into my next book. I was saving it for the right time. Now that we just celebrated 24 years together, I think I can safely write about it — looks like we’re going to make it! (Knocking on wood).

What got you started cooking?cooking badge
Well, the real beginning was the brownies and peanut butter cookies I was baking at around ten years old. I’m the oldest of eight children and we had lots of lunch boxes going out of the house every day! I was also in charge of the bowl and beaters, and learned early about the good feeling you get when someone says, “Mmmmmm, can I have more?” That was reason enough.heart
But cooking as a passion, for me, happened in a flash of a moment — it was a vision of inspiration that changed my life. And (I hate to say this, I don’t mean to tease) I also put that story in my next book. It’s long, you don’t want it here anyway. Sorry, don’t be mad. It’ll be fun in the long run, you can have tea with the book.

When is your next book coming out?
I keep fooling around writing this, painting new fabric and calendars (having tea, visiting my family, working in the garden), also Twittering, writing Willards, checking Facebook to see what the FOSB are up to, and every other thing, because I really love our connection and have gotten slightly addicted to all the back and forth between us. Procrastination is my middle name; which causes all sorts of problems and slows down the book. But it’s coming.
Now that the blog design is done and up, I’m really buckling down, refusing to let myself get distracted; start early, quit late; focused like a laser, protecting myself from dangerous outside influence. I’ll be dedicated and discip . . . Oh! Did you see that? My girlfriend Martha just walked past my window; wonder where she’s going. Her daffodils are blooming. Is she coming here? I better go check….heart

ANY OTHER QUESTIONS?

Art and Content for Susanbranch.com is protected by registered copyrights. Please ask before using.

414 Responses to FAQ

  1. Barbara Rubino says:

    Dear Susan –
    Over the years since you started your wonderful career of writing, designing and everything else I love I have been buying your cook books and many other things over the years as well as buying the same for my two daughters and daughter-in-law. Love your website, subscribed to your newsletter and because of a lack of book stores in Santa Barbara it is not easy to find your talent in the stores. I am looking for an Engagement calendar with 2017 dates accordingly, not one with just days that I notice you are going to sell and also an address book that you are in the process of designing and selling. Do you make the Engagement calendar as requested and can I order by phone, I am not an online shopper, and if so what number do I call. Thank you for your patience in reading my e-mail.

    • sbranch says:

      Write customerservice@susanbranch.com and ask Sheri ~ she may think of something I’ve forgotten . . . We do have the address book, but the only engagement calendar would be my book of Days ~ a perpetual calendar, so although the months and days are there, you would have to write in the days of the week, i.e. “Monday, Tuesday, Wednesday.” Hope this helps!

  2. Judy Pusateri says:

    I made the lavender polenta cake over the weekend (I have made it two times before and it was delicious). This time it tastes a bit greasy. Any thoughts as to why that would be?

    • sbranch says:

      Not really. I’m sorry, I’ve never had that happen. It can’t be the heat, because it bakes in the oven! I can’t imagine. Maybe you used a different kind of butter? I didn’t stipulate what kind of butter to use, but I’ve heard that some kinds have more water in them, and some use vegetable oil… that’s all I can think of!

  3. Charlene says:

    Hi Susan, Just a note to say I have just finished Isle of Dreams, and it was so good!!! I have read all three now and hope there will be another one in the future. It is wonderful you have been able to incorporate all your talents into one and produce such beautiful entertainment for so many. Thank you,
    Charlene

  4. lorraine arias says:

    lorraine from calif my sister just brought me Isle of Dreams i have never heard if it before found it in a small tea shop in clarmont ca love the story felt so sad in the beginning but i was so happy u were happy and laugh so hard about dune buggy i will get the other 2 books when i can get extra money .i learned so much about life thur your book we can be lonely and survive thank you .

  5. J Bove says:

    Could you please give permission and a nice format to print out Aug 2016 blog addendum of “What ever happened to Holly Oak”. So we, whom already have “Isle of Dreams” can print and tuck into the back of the book…would be much appreciated.

  6. Lori Hall says:

    Well hello Susan, first of all I want to thank you for the inspiration you have given me in all aspects of my journey the past 3 years. I have the full collection of your books, etc. and I anxiously await more to come in the near future. I have but one question for you….I remember reading in one of your blogs/Willard newsletters of a story you shared with us called “PANCAKES” and you mentioned you would be including it in one of your books, but I have not seen it anywhere. I absolutely love that heartfelt story and was wondering if you could share it again for everyone that follows your blog so they could enjoy.

    Thank you and have a lovely day

    • sbranch says:

      I thought I would save that wonderful story for my PANCAKES cookbook, hopefully I’ll get there sooner rather than later . . . it would be perfect there! And thank you Lori!

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